Telemetry-to-Ticket-to-Fix — A Data-Contracted, Agentic Closed Loop Linking Product Telemetry, CloudOps, and Customer Support

Abstract

The current paper provides a quantitative analysis of Telemetry-to-Ticket-to-Fix (T2T2F) framework that is a form of an agentic closed loop involving telemetry and CloudOps, in addition to the customer support, linked by means of data contracts. Operational performance in the study will be measured by new metrics namely; Defect-to-Containment Latency, Preemptive Ticket Avoidance Rate and Actionability Score. Findings indicate that the system leads to an enormous cut in the time of defect resolution, high level of automation and customer satisfaction. The results affirm the fact that agentic AI provides the opportunity to safely automate the most important support and engineering work. The present work shows a implementing scaling a direction toward the integration of data based autonomous incident management in complicated enterprise contexts.