AI-Driven Decision Making in Microsoft Power Platform: The Role of Co-Pilot Service Agents

Abstract

The aim of this paper is to study the application of decision making based on AI in Microsoft Power Platform and its impact on the business efficiency and IT operations. The study through a qualitative analysis of ten papers discusses some of the key themes on AI adoption, challenges and benefits seen. The research talks about pros and cons of using AI tools such as Power Automate, Power Apps, and Power BI to deal with data quality issues, potential biases, and on how it integrates with the system. It also examined from the context of key business implications and IT professionals.