Examining the Mediating Role of Bank Employee Engagement in the Relationship between Leadership Style and Organizational Performance in Access Bank

Abstract

The paper "Examining the Mediating Role of Bank Employee Engagement in the Relationship between Leadership Style and Organizational Performance in Access Bank Nigeria PLC" explores the intricate dynamics between leadership styles, employee engagement, and organizational performance within the context of Access Bank. The research aims to investigate how transformational leadership influences employee engagement and, consequently, organizational performance. The study begins by addressing the challenges faced by Access Bank in optimizing employee performance amidst a competitive banking environment. It posits that effective leadership is crucial for enhancing employee engagement, productivity, and job satisfaction. The primary objective is to analyze the relationship between various leadership styles—transformational, transactional, and laissez-faire—and their impact on employee engagement levels at Access Bank. A significant emphasis is placed on understanding employee engagement as a mediating factor in this relationship. The research examines cognitive, emotional, and behavioral dimensions of engagement and how these dimensions correlate with organizational performance metrics such as productivity, innovation, and customer satisfaction. The methodology incorporates both qualitative and quantitative approaches, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) to validate the relationships among the variables. The findings are expected to contribute valuable insights to both academic literature and practical applications within the banking sector. The study aims to provide actionable recommendations for bank leaders to enhance organizational performance by identifying effective leadership strategies that foster employee engagement. Ultimately, this research underscores the importance of cultivating a motivated workforce through strategic leadership practices, which is essential for achieving sustained success in the competitive landscape of Nigeria's banking industry.