Design and Development of Pregnancy-Counselling Alexa Skill: Improving the Ux of Cui Applications

Abstract

This research paper reflects a larger research effort focused on Application of Usability Engineering Principles to improve User Experience of Conversational User Interface (CUI) Applications.  Conversational Artificial Intelligence (CAI) is the enabling technology to create human like interfaces in computers and several other devices. The paper discusses the challenges and concerns faced by pregnant women, highlighting the potential of technology, specifically chatbots, to assist and alleviate anxiety during pregnancy. This research paper outlines the design of a chatbot-based pregnancy companion aimed at addressing common concerns related to pregnancy and providing a tool for tracking and resolving queries through a new customized Alexa Skill.