The Effect of Knowledge Management Processes on Organizational Citizenship Behavior as Mediated by Personal Innovativeness

Abstract

This paper aims to investigate the effect of Knowledge Management Processes(KMPs) on Organizational Citizenship Behavior(OCB) of the Jordanian Manufacturing Sector(JMS) as mediated by Personal Innovativeness(PI). It uses the descriptive and analytical quantitative methodology to collect the research data using a survey questionnaire . The analysis is conducted based on a conceptual hypothetico-deductive model to test the relationship between KMPs (knowledge Acquiring , knowledge sharing, knowledge application, and knowledge storing) and OCB considering the mediating role of PI. A total of (432) valid responses were collected from the study sample.  The results showed that the KMPs have a significant direct effect on the OCB. Also, it showed that the PI can fully mediates the direct effect of the KMPs on the OCB. Finally, it provides a set of recommendations based on the findings of direct and indirect effect mapped between the study variables.