Emotional Exhaustion in Morocco: Quantitative Analysis of Influencing Factors among Executives

Abstract

The objective of this study is to explore the relationship between the individual and their organization, with a particular focus on emotional exhaustion. Using a mixed empirical approach, we aim to better understand the causes of emotional exhaustion, thus providing in-depth insights into this critical dimension of the connection between individuals and their professional environment.

Following the conclusions of the qualitative study conducted with fourteen executives experiencing emotional exhaustion, we implemented a questionnaire to assess the extent of this phenomenon. A survey of 327 executives in the Moroccan private sector was conducted to validate the quality of measurement scales, the overall model, and research hypotheses. The analysis of the data collected during this survey reveals the significance of workplace monotony, role ambiguity, and recognition at work in triggering emotional exhaustion.