Gap Analysis Process for Digital Transformation in Public Sector Organization

Abstract

Gap analysis is a strategic process widely utilized by organizations to assess their current performance, compare it against desired benchmarks, and identify gaps that need to be addressed for achieving optimal outcomes. The aim of this study is to streamline and enhance the efficiency of the gap analysis process within public sector organizations by evaluating and revising existing methodologies, with a specific focus on the PerSI Methodology provided by MAMPU. Through a case study approach applied in a public sector organization, this research identifies key challenges within the current gap analysis process and proposes improvements to address them. The findings highlight critical issues in each stage of the gap analysis, providing valuable insights for refining future applications of the methodology. The suggested improvements offer a more efficient and effective approach for conducting gap analysis, ultimately aiding in better decision-making and performance enhancement in the public sector. The implications for further research suggest that a more streamlined gap analysis process will enhance the ability to assess digital capabilities in public organizations, facilitating their digital transformation journey.