IoT-Based Customer Service and Alarm System for Automatic Booking and Gas Leak Detection

Abstract

This paper examines the application of Internet of Things (IoT) technology to enhance automatic booking systems and gas leak detection alerts, aiming to improve customer service and safety in both commercial and residential environments. By integrating IoT platforms, businesses can streamline booking procedures, bolster security, and deploy real-time gas leak detection and notification systems. The use of IoT-enabled sensors, devices, and connectivity facilitates smooth booking workflows, secure transactions, and timely gas leak alerts, ensuring greater efficiency, convenience, and safety for customers. This study emphasizes the transformative potential of IoT in reshaping customer service and alarm systems, paving the way for a future where automation, connectivity, and smart technology are central to enhancing service delivery and mitigating risks. The Node-MCU LPG gas leakage detector, a prototype designed for detecting gas leaks, utilizes a GSM/GPRS SIM900 microcontroller and an MQ-6 gas sensor for safe and accurate leak detection. The system provides users with real-time alerts about gas leaks or empty cylinders, transmitting SMS notifications via the GSM module and offering precise data through the MQ-6 sensor. This enables remote monitoring of kitchen conditions, while also allowing automatic gas booking operations without manual intervention.